Asia World Indonesia Managing Director, Renato Domini, and his family spent a blissful weekend in Mandapa, a Ritz-Carlton Reserve. He shares the experience of his stay in the luxurious resort.
Mandapa, a Ritz-Carlton Reserve in Ubud Kedewatan, is named after the entrance to a traditional Hindu temple that is known as “mandapa”. Set along the majestic Ayung River it is located in a district renowned for its arts and crafts, intricately carved temples, and natural beauty. With only 35 luxurious and spacious suites, and 25 private pool villas, the resort is designed to be a sanctuary and intimate retreat for guests to rest and relax.
Mandapa opened on 5 September, and my family and I were among the first guests privileged to sample its luxurious offerings at the invitation of the resort’s management.
We received a warm welcome on arrival from Rafael Gonzalez, Director of Rooms, and his team. The view from the hotel lobby is stunning, and overlooks the resort that is built like a Balinese village. I love the fact that the hotel has many Balinese features, unlike new hotels that tend to be very modern and minimalist with no soul.
After check-in Ms. Rei, our assigned butler, escorted us to our two one-bedroom River Front Pool Villas. She was very professional, soft spoken and helpful, answering all our queries promptly.
The Mandapa butlers received training from Magnums Butlers International, the same company Asia World Indonesia trained its guide butlers.
The service from the moment we arrived was impeccable and personal. Everyone knew us by our names, and addressed us as such throughout our stay. When we had dinner at Kubu Restaurant without our children, Dante and Rafael, the staff even asked us where they were.
The service at Kubu Restaurant was good and professional, and the food was delicious. The Indonesian chef, Mr. Bayu, came to our table to greet us, again the personal touch that makes a stay in Mandapa so pleasant. He has also worked at Bulgari Resort Bali and Mulia Resort Nusa Dua, Bali Mulia.
All Mandapa’s villas and suites have facilities befitting a 5 star luxury resort.
Our villas are very spacious (430sqm), and located at the end of the resort overlooking the Ayung River. Their traditional Balinese design is beautiful, and also practical. For example, there are electrical plugs and USB connectors at the bedside tables – very convenient. We love the villas so much that we were quite reluctant to leave them, so we spent a lot of time enjoying them.
The Green Camp, the equivalent of a hotel’s Kids Club, is a collaboration between Green School and Mandapa. Unfortunately it wasn’t completed during our stay, so our children could not try it out. We understand it will open soon.
Although our stay was only for a day, from 19 to 20 September, we had an enjoyable time, and came away very impressed by the excellent service and facilities, great food, and the resort’s breath-taking tropical surroundings.
I have stayed in many 5 stars deluxe properties in Indonesia, and I have to say Mandapa is among one of the best.
I highly recommend Mandapa for families, FIT travellers, groups, as well as for small weddings.